Frequently asked questions
You Asked, I Answered
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.
What’s is the current turn around time?
Currently my books are closed and the turn around time for previous orders are 6 weeks. I will try to keep this up to date on here but also you can check my Instagram and Facebook about sections and they will have more information.
Do you have payment plans?
I sure do. The payment plans are done monthly. At the end of each month over however many months you would like you will receive an invoice. Once the invoices are all paid in full I will start to create your order which can take anything between 3-7 weeks depending on turn around time. Please be aware of the turn around time when setting up a payment plan, If you need your order for a specific date then just let me know and I can work out the best plan for you.
How do I order?
If you scroll down to the bottom of this or any page you will see a contact section where you can contact me via Facebook or Instagram. I love knowing all of my customers personally and enjoy getting to speak to you all one to one, Head over to My story to learn more about why I chose to work this way,
Where can I find Peg dolls and Neds to buy?
Head on over to the Indies I love page to see a list of amazing people who create wonderful pegs, Ned's and other amazing accessories for your homes.
Do you accept returns?
I do not accept returns unless the item is faulty. Each home is customised to you own requirements meaning it cannot be sold as seen.
Which countries do you ship to?
I can only ship to within the UK. If you would like something sent to Ireland please send me a message and I will look into a postage price for you,
What are your shipping costs.
Shipping costs are detailed in the Price list which you can find a link to lower down on this page.
What age are your homes appropriate for?
All of my creations are CE tested and are intended for ages over 36 months.
Do you offer custom house styles?
Unfortunately due to each home and piece of furniture being CE tested I cannot offer a unique design of house, I cannot alter the houses structure in any way. You can however personalise your home by changing the colour of rug, hammock and the sign a the door. You can also choose a different colour of cord used for the rope ladders, swings and buckets.